Know that we are doing all that we can to keep our community safe, including a mask mandate, a specific check-in system and other safety protocols. We really are taking COVID seriously, and in our estimation, are the safest gym in the metro area.
You may review our COIVID policy here: livfitness.us/covid.
If you have moved or just not using the gym right now, you can either cancel or suspend your membership. There is no cost to either option, but there are differences in how they play out.
Not sure you want to cancel and just want to take a break?
You have the option of suspending your membership for up to 3 months. This will suspend your billing at that time and keep continuity of your membership in good standing. For flexibility, you can always reinstate sooner than you initially plan.
No re-enrollment fee.
For this option, email your request to email@example.com, detailing your name, phone number and the time frame (up to 3 months) that you would to suspend.
If you are moving or just don’t want to use the gym anymore, you can cancel your membership. To proceed with this option, we will need to close the account and require your key fob to be returned as well as submission of a cancellation form.
Note: If you decide to rejoin at a later time, a re-enrollment fee or new membership rate may apply.
You can print and fill out the form LINKED HERE.
A cancellation request is a seven day notice. To avoid a final billing, you must return this form with your membership key fob to our facility no less than seven (7) days prior to your auto-billing date. You may return this form and your membership key fob via postal mail, personal delivery to a LIV Fitness staff member, or drop into our mailbox within a sealed envelope. If LIV Fitness does not receive your cancellation request and key fob more than seven days until your auto-billing date, there is a strong possibility you will be billed one final time.